Effective Date: January 1, 2025

Welcome to Cracked Crabs Seafood (“we,” “our,” “us”). By accessing or using our website www.crackedcrabs.com or purchasing products, you agree to these Terms & Conditions. Please read them carefully.

Cracked Crabs Seafood operates from the following locations:

• 2525 Ponce de Leon, Coral Gables, FL, USA
   
• 422 Richards Street, Vancouver, BC, Canada
  Phone: +1 (213) 415-5878
   

By using our website or purchasing products, you confirm that you are at least 18 years old or have legal authority to enter into a binding contract.

• We strive to ensure all product descriptions, images, and pricing are accurate.
   
• Product availability may vary; we reserve the right to discontinue products or update prices without prior notice.
   
• All seafood products are perishable; handling and storage instructions should be followed to maintain quality.
   

• Orders can be placed online via our website or over the phone.
   
• Payment is processed securely through our payment partners.
   
• Prices are displayed in local currency and include applicable taxes unless stated otherwise.
   

• Shipping times vary depending on location and product type.
   
• We are not responsible for delays caused by carriers, customs, or extreme weather.
   
• Risk of loss passes to the customer upon delivery to the carrier for shipment.
   

• You may not use the website for unlawful purposes or to infringe on others’ rights.
   
• Unauthorized use of content, images, or product information is prohibited.
   

• Cracked Crabs Seafood is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
   
• We are not responsible for allergies or adverse reactions to seafood products.
   

Your use of our website is also governed by our Privacy Policy.

These Terms & Conditions are governed by the laws of the jurisdiction where the order was placed:

• Florida, USA, for orders placed through Coral Gables, FL
   
• British Columbia, Canada, for orders placed through Vancouver, BC
   

For questions regarding Terms & Conditions, products, or services:

Cracked Crabs Seafood
Phone: +1 (213) 415-5878
Email: support@crackedcrabs.com
Addresses:

• 2525 Ponce de Leon, Coral Gables, FL, USA
   
• 422 Richards Street, Vancouver, BC, Canada
   

Effective Date: December 3, 2025

We want you to be satisfied with your seafood purchase. Please read our Refund & Return Policy carefully.

• Refunds are available for damaged, spoiled, or incorrectly shipped items.
   
• Seafood products that are perishable cannot be returned for quality issues unless they arrive damaged or unsafe to consume.
   
• Claims must be made within 24 hours of delivery.
   

• Contact us immediately via email support@crackedcrabs.com or phone +1 (213) 415-5878.
   
• Include your order number, product details, and photos if applicable.
   
• Our customer service team will review your claim and provide instructions.
   

• Approved refunds will be issued via the original payment method within 5–10 business days.
   
• Shipping costs are non-refundable unless the return was due to our error.
   

• In case of damaged or missing products, we may offer a replacement at no additional cost instead of a refund.
   

Cracked Crabs Seafood
Phone: +1 (213) 415-5878
Email: support@crackedcrabs.com
Addresses:

• 2525 Ponce de Leon, Coral Gables, FL, USA
   
• 422 Richards Street, Vancouver, BC, Canada